Gardeners Muswell Hill Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Muswell Hill provides gardening and related services to residential and commercial clients. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

These terms apply to all services provided within our operating area and are designed to ensure clarity, fairness and compliance with applicable UK laws and regulations.

Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means the person, firm or company purchasing services from Gardeners Muswell Hill.

Contract means the agreement between the Client and Gardeners Muswell Hill for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.

Services means any gardening, garden maintenance, landscaping, clearance or related work supplied by Gardeners Muswell Hill to the Client.

Site means the garden or property where the Services are to be carried out.

Scope of Services

Gardeners Muswell Hill provides a range of gardening and outdoor services, which may include lawn care, hedge cutting, planting, pruning, garden tidy-ups, regular maintenance, soft landscaping, minor hard landscaping, garden clearance, and related works as agreed with the Client.

The specific Services to be delivered will be set out in our quotation, booking confirmation or subsequent written agreement. Any additional work requested by the Client that falls outside the agreed scope may be subject to additional charges and, where appropriate, a revised quotation.

Booking Process

Clients may request Services by contacting Gardeners Muswell Hill and providing details of the required work, the location of the Site and preferred dates. We may ask for photographs or arrange a site visit to assess the work required before confirming a quotation.

All bookings are subject to availability and our acceptance. A Contract is formed when the Client confirms acceptance of our quotation or booking proposal, whether verbally or in writing, and we confirm the booking.

For larger or more complex projects, we may provide a written quotation detailing the scope of work, estimated timescales, and pricing structure. Quotations are normally valid for a specified period and may be withdrawn or updated if not accepted within that time.

Gardeners Muswell Hill reserves the right to decline a booking or request further information prior to acceptance, including proof of authority to instruct works at the Site.

Access to the Site

The Client is responsible for providing safe and reasonable access to the Site on the agreed dates and times. This includes ensuring gates are unlocked or access arrangements are clearly communicated in advance.

If our team is unable to gain access or it is unsafe to commence work due to hazards, obstructions or conditions beyond our control, we may charge a call-out or cancellation fee in accordance with the cancellation terms below.

The Client must inform us of any specific Site conditions that may affect the Services, including underground utilities, shared access, restrictions imposed by neighbours, or local property regulations.

Client Responsibilities

The Client must ensure that:

The Site is reasonably clear of obstructions and pet waste before our arrival, unless clearance has been expressly included as part of the Services.

Children, pets and other occupants are kept away from the working area during the provision of Services for their own safety and the safety of our team.

Any necessary permissions, consents or approvals, including from landlords, neighbours or local authorities, are obtained before we start work, particularly for boundary hedges, trees and significant alterations.

Any vehicles that block access for machinery or waste removal are moved or arranged to allow us to carry out the Services.

Pricing and Quotations

Services may be charged on an hourly rate, day rate, fixed project price, or a combination, as set out in our quotation or booking confirmation. All prices are provided in pounds sterling.

Quotations are based on the information available at the time and on normal access and Site conditions. If, on arrival, the actual conditions differ significantly or if additional work is required, we may adjust the price accordingly and seek the Client’s approval before proceeding.

Where an estimate is provided, it is indicative only and not a fixed price. The final charge will be based on the actual time, labour, materials and waste removal required to complete the Services.

Payments and Invoicing

Payment terms will be communicated at the time of booking or within our quotation. Unless otherwise agreed, payment for one-off or short-term Services is due on completion of the work on the day of service.

For ongoing maintenance contracts or larger projects, we may require:

An initial deposit prior to commencement.

Stage payments at agreed milestones.

Final payment upon completion of the Services.

Invoices will be issued electronically or in writing and must be paid by the due date stated. We reserve the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales, as well as reasonable costs incurred in recovering late payments.

Gardeners Muswell Hill may suspend or cancel further Services if payments are outstanding.

Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving reasonable notice. Unless otherwise specified in written correspondence:

Cancellations or rescheduling notified more than 48 hours before the scheduled start time will normally be free of charge.

Cancellations or rescheduling with less than 48 hours notice may incur a cancellation fee, which may be up to the value of the estimated labour for the booked visit.

On arrival at the Site, if we are unable to carry out the Services due to lack of access, unsafe conditions, or other Client-related reasons, we may charge a call-out fee or a proportion of the agreed price.

Gardeners Muswell Hill reserves the right to cancel or postpone Services due to severe weather, illness, unforeseen operational issues, or circumstances beyond our reasonable control. In such cases, we will seek to reschedule the appointment at a mutually convenient time.

Weather and Working Conditions

Outdoor work is inherently affected by weather. Certain tasks cannot be carried out safely or effectively in adverse weather conditions, such as heavy rain, storms, high winds, extreme temperatures or persistent frost.

We reserve the right to adapt, delay, or suspend Services where weather or Site conditions make it unsafe or impractical to proceed. We will endeavour to inform the Client as soon as possible and rearrange dates where necessary.

Materials, Plants and Products

Where we supply materials, plants or products as part of the Services, we will use reasonable care in selecting suitable items based on the Client’s instructions and the conditions at the Site.

All materials and plants remain the property of Gardeners Muswell Hill until paid for in full. Risk in the materials and plants passes to the Client upon delivery or installation at the Site.

We cannot guarantee the long-term performance or survival of plants or lawns due to variables beyond our control, including weather, soil conditions, pests, diseases, and ongoing maintenance by the Client.

Garden Waste and Waste Regulations

Gardeners Muswell Hill aims to manage garden waste responsibly and in compliance with UK waste regulations.

Our standard quotations will specify whether garden waste removal is included, excluded, or available as an optional extra. If not explicitly included, the Client will be responsible for the disposal of waste generated during the Services.

Where waste removal is included, we will collect and transport green waste to an authorised disposal or recycling facility. Additional charges may apply for large volumes of waste, bulky items, soil, rubble or non-garden waste.

The Client must not request or permit garden waste or other materials to be disposed of unlawfully, for example by fly-tipping. We reserve the right to refuse any request that would breach environmental or waste regulations.

Use of Machinery and Chemicals

Gardeners Muswell Hill may use powered tools, machinery and, when agreed, approved garden chemicals such as weed killers or fertilisers.

All such activities will be conducted in line with applicable safety standards and regulatory requirements. Clients must keep children and pets away from treated areas for any period recommended by the manufacturer or as advised by us.

We do not accept responsibility for any adverse effects arising from failure to follow our post-treatment guidance.

Liability and Insurance

Gardeners Muswell Hill will exercise reasonable skill and care in providing the Services. We carry appropriate public liability insurance for our activities.

Our liability to the Client for any loss or damage arising out of or in connection with the Services shall, to the extent permitted by law, be limited to the total price paid or payable by the Client for the specific Services giving rise to the claim.

We shall not be liable for:

Any loss of profit, business, contracts or anticipated savings.

Any indirect, consequential or economic loss or damage.

Damage arising from defects or weaknesses in the existing structures, walls, paving, fencing, or materials on the Site.

Damage caused by inaccurate information supplied by the Client, including undisclosed underground services such as pipes, cables, or drains.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot legally be excluded or limited.

Damage and Complaints

If the Client believes that any aspect of the Services has caused damage to property or has not been carried out with reasonable care and skill, they must notify Gardeners Muswell Hill as soon as reasonably practicable and in any event within a reasonable period after completion of the work.

We will investigate any complaint, and where appropriate, we may arrange a site visit to assess the situation. If we are at fault, we will, at our option, either re-perform the affected part of the Services, make good the damage, or offer a reasonable reduction in the price.

Photographs and Records

To assist with planning, quality control and record-keeping, Gardeners Muswell Hill may take photographs of the Site before, during and after the provision of Services. These photographs will be stored securely and used primarily for internal purposes, including quotations, progress records and evidence of completed work.

We will not identify the Client or disclose personal details in any use of images, and any wider use for marketing or portfolio purposes will be subject to applicable data protection requirements.

Termination

Either party may terminate an ongoing maintenance agreement by giving reasonable notice in writing, subject to any minimum term or specific notice period agreed at the outset.

Gardeners Muswell Hill may terminate the Contract immediately where the Client:

Fails to pay any sum due by the due date and does not remedy within a reasonable period.

Behaves in a threatening, abusive or unreasonable manner towards our staff.

Persists in requesting unlawful or unsafe practices.

On termination, the Client shall pay for all Services provided up to the date of termination and any costs reasonably incurred in connection with the termination.

Force Majeure

Gardeners Muswell Hill shall not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, acts of God, accidents, strikes, transport disruptions, or changes in law or regulation.

In such cases, we will use reasonable efforts to minimise the impact and, where possible, reschedule the Services.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of Services by Gardeners Muswell Hill.

General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

No failure or delay by Gardeners Muswell Hill in exercising any right or remedy shall constitute a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Client and Gardeners Muswell Hill in relation to the Services and supersede any prior understandings or agreements, whether written or oral, relating to their subject matter.

Gardeners Muswell Hill reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract. Clients are encouraged to review the latest version of the terms whenever arranging new Services.